Help center and user manual
This page explains how to use Traze, from adding a package to reading live GPS and traffic data. Use the links below to jump to a topic.
Getting started
New here? Follow these steps to get moving quickly.
1. Create an account
Use the Sign up page to create a user profile.
2. Log in
After login, users land in the Packages dashboard. Admins go to the admin console.
3. Add a package
Enter a tracking number to add a shipment to your list.
4. Track details
Open a package to see status, carrier, and live location on the map.
Tracking a package
Everything you need to follow a shipment from add to delivery.
Add a tracking number
Go to the Packages page and submit a tracking number in the Add a package form.
Open details
Click View on any row to open the package details page.
Status updates
Statuses are managed in the database. Admins can mark packages delivered.
Carrier detection
Traze detects carriers from tracking prefixes like 3S, 2S, or 32321.
Map controls
Use the map to see the latest location and orientation.
Live GPS marker
The marker updates frequently (about once per second) when new GPS data arrives.
Compass button
Use the compass icon to reset the map to north-up orientation.
Fullscreen
Use the fullscreen icon to expand the map for a clearer view.
Zoom and pan
Scroll or pinch to zoom. Drag to pan. The map will load tiles for the visible area.
Traffic overlay
Traffic is provided by TomTom and displayed as a map overlay.
Toggle traffic
Click the traffic icon in the top-left of the map to turn the overlay on or off.
Refresh timing
The traffic layer refreshes about every 60 seconds. You may see no visual change if traffic is stable.
How to verify
In DevTools, filter for tile.php and confirm a changing ts query value every minute.
Roles and access
Traze uses role-based access. Your role controls what you can see and manage.
User
Users can add packages, see their own list, and view details and location.
Admin
Admins can manage users, packages, and GPS records across all accounts.
Admin tools
Admins have a dedicated console with management tools.
Users
Create, update, or remove user accounts and roles.
Packages
Assign packages to users, update tracking numbers, and mark delivered.
Locations
View or edit GPS locations and add manual records when needed.
Password resets
Reset user passwords from the admin tools section.
Troubleshooting
My package list is empty.
Confirm you added a tracking number and that you are logged in to the correct account.
The map is not updating.
Ensure the package has recent GPS data. Refresh the page and check that the traffic toggle is on.
I see the same traffic all day.
Traffic may be stable. Check the Network tab for tile.php requests with changing ts values.
I cannot access admin pages.
Only accounts with the admin role can access admin tools. Contact an admin to update your role.
FAQ
How often does GPS update?
The map polls for GPS updates frequently (about once per second) when data is available.
Why do I see a different carrier name?
Carrier is resolved from the tracking prefix. If a prefix is unknown, it shows as Unknown.
Can I track multiple packages?
Yes. Add as many packages as needed. Each package appears in your list.
Do I need to stay logged in?
Your session stays active until you log out or the session expires.
Who should I contact for support?
Contact your system administrator or the team that manages the Traze deployment.